An honest, caring & personal service
giving you complete peace of mind.

Odiham Road
Hampshire, RG27 8BU

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Monday - Friday
Emergency service only
9:00AM - 5:30PM
Please contact us for details

Tel: 01252 844572
Email: enquiries@dignitypetcrem.co.uk


Terms and Conditions


These terms and conditions form the basis on which you can visit our website and buy products. This site is owned and operated by Mr K Spurgeon and Stevens & Bolton Trustees Limited trading as Dignity Pet Crematorium of Odiham Road, Winchfield, Hook, Hampshire, RG27 8BU. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us by email at enquiries@dignitypetcrem.co.uk or by telephone on 01252 844572.
Our VAT number is 188 6321 32. We subscribe to the Association of Private Pet Cemeteries and Crematoria code of practice.


We recommend that you print and keep a copy of these terms and conditions for future reference. These terms and conditions apply to all orders of goods and/or services (“Products”) except as we otherwise agree with you. Please read them carefully and make sure that you understand them before you order any Products. They do not apply to you if they would harm your legal rights as a consumer, i.e. if you are an individual who purchases for your own use rather than for your business.

We may change these terms and conditions at any time. Any changes, including changes to prices, will take effect from the time they are posted onto the website, but will not apply to any orders placed before that time.


We must receive payment of the whole of the price for the Products that you order before we can consider acceptance of your order. Our acceptance of your order brings into existence a legally binding contract between you and us. Our despatch of goods to you will amount to our acceptance of your order. We may also accept your order by telling you by telephone or email of our acceptance of your order.


You may cancel your contract with us for any of the Products (except as mentioned in clause 3.3) during a cancellation period which ends on the expiry of the period of fourteen working days (a working day is not a Saturday, Sunday or public holiday in the United Kingdom) beginning with the day you receive those Products. You do not need to give us any reason for cancelling and you may cancel even if we are not at fault.
To so cancel any Products you must give us the notice of cancellation in writing or some other durable medium e.g. facsimile, email or other electronic mail. Such notice of cancellation is to be taken to have been given if you:
leave it at our address last known to you and addressed to us, on the day on which it was so left;
send it by post to our said address and addressed to us, on the day on which it was so posted;
send it by facsimile to our business facsimile number last known to you, on the day on which it was so sent; or
send it by email or other electronic mail, to our business electronic mail address last known to you, on the day on which it was so sent.

Unless we and you have agreed otherwise, you will not have the right to cancel by giving such notice of cancellation in respect of:
services if the performance of the contract has begun with your agreement before the end of the cancellation period; and after we have provided you with all information concerning the contract as required by law; or goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

You must send back the cancelled Products to our above geographical address at your own cost and risk, unless you have the right to reject the goods under clause 9 or otherwise.

Once you have notified us that you are cancelling your contract, we will reimburse any sum paid by you promptly and in any event within a period not exceeding 30 days beginning with the day on which notice of cancellation was given by you. You will return the goods in question in the condition they were in when delivered to you. If you do not so return the goods or do not pay the costs of delivery to us, we shall charge you and be entitled to deduct the direct costs of recovering the goods from the amount to be reimbursed to you unless you have the right to reject the goods under clause 9 or otherwise.


All orders are subject to our acceptance and availability. If the Products you have ordered are not available from stock, we will contact you by e-mail or phone. You will have the option either to wait until the item is available from stock or to cancel your order and receive a refund of what you had paid as soon as possible and in any event within a period of 30 days beginning with the day after the day on which the period for performance expired.

We reserve the right to cancel the contract between you and us if:
we have insufficient stock to deliver the goods you have ordered;
one or more of the Products you ordered was listed at an incorrect price or description due to a typographical error or similar slip up.
If we do cancel your contract, we will notify you by email and refund your payment as soon as possible but in any event within 30 days of your order.


If making an initial order by email, you are able to correct errors on your order for goods by telephoning us on 01252 844572 up to the point when the goods are despatched.


The prices payable for Products that you order [and delivery charges] are as set out in our website and they may be changed from time to time. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy Products of the specification and description at the price indicated, we will advise you by email, offer to sell you the Products of the specification and description at the price stated in the email or telephone call and will state the period for which the offer or the price remains valid.

We try very hard to ensure that all information on this site is accurate. However, If we discover an error in the price or description of a Product you have ordered we will tell you about this and you may tell us whether subject to the correction we make, you wish to make a new order or cancel it. Also, see clause 4.2.

We accept payment by certain credit or debit cards and other means we may agree. Payment is deducted first before we despatch your Products to you.


Delivery must be to an address only in the United Kingdom (but not the Channel Islands and, for some larger items, the Isle of Man and the Scottish islands).

We will inform you of our delivery charges by email or telephone once you have contacted us regarding your interest in purchasing.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. In any event we will deliver and otherwise supply the Products within 30 days beginning with the day after you sent your order to us.


Risk of damage to or loss of the Products passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the Products once we have received cleared payment in full.


If there is a defect with a Product or it is not as described which is our fault, we will offer a prompt repair, exchange or refund.


This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.


If at any time, we do not require you to comply with any part of these terms and conditions, this will not prevent us from doing so in the future.
If any part of these terms and conditions is disallowed or held to be ineffective by any court, the remainder will not be affected.
Your data protection rights are set out in our Privacy Policy in our website.


In the event of you needing to make a complaint please email us at enquiries@dignitypetcrem.co.uk or write to us at Dignity Pet Crematorium, Odiham Road, Winchfield, Hook, Hampshire RG27 8BU. We will respond to a complaint within 2 working days of receiving it.


Ownership of rights

All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Data Protection Act 1988

Dignity Pet Crematorium is committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agencies. We may pass your details to credit reference agencies and they may keep a record to use in future checks.

Use and collection of personal information
You can visit our website without telling us who you are and without revealing any information about yourself. If you email us with personal information, this will only be used in connection with your enquiry and not for any marketing purposes.


There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.


We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.


You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.