Christmas and New Year Opening Hours

We will be closed over the Christmas and New Year period. We will be running an out of hours service on Sunday 27th and Monday 28th December, details of the service can be found below.

Out of Hours information for pet owners

Owners wishing to bring their pets to us need to call the main phone line on 01252 844572 to retrieve the out of hours mobile number which can be called between 9-10am only on Sunday 27th and Monday 28th December. Our emergency driver will call you back if you need to leave a message. Please note that pets collected via our out of hours Emergency Collection service will receive a phone call on the next normal working day when we are open.

If sadly you require our Emergency bringing in service for your pet there will be a £30 out of hours surcharge applicable, together with the remaining cremation fees. Arrangements for your pet’s cremation once bought to Dignity will be discussed on the next working day.

Out of Hours information for vets

For vets operating an out of hours service over Christmas, we will be offering an Emergency Collection service on some of the days that we are closed to the public. If you have pets for collection & are happy for us to collect once we re-open then please make this clear when leaving a message.

If you require an out of hours collection for a large pet or for several pets there will be no extra charge to you or the clients on top of the normal collection charge.

If you require an Emergency Collection please call and leave a message on 01252 844288 specifying that you would like an out of hours collection. We will then contact you to confirm an estimated collection time.